E-Statements

Q: I already have an e-statement login, can I use those same credentials to log in to online banking?

A. No, you will need to enroll in online banking and create a new log in. Once you are logged in, in order to view your statements, click transactions, then click statements.

Q. When I click to view my E-Statement, it opens a blank window real quick, then closes and doesn't show my E-Statement.

A. You may have a pop-up blocker installed that needs to be disabled in order to view E-Statements. If you have installed Windows XP Service Pack 2, this Service Pack updates Internet Explorer with a built-in pop-up blocker that is turned on by default. To turn it off, click on Tools in the menu bar, then select Pop-up Blocker, then select Turn Off Pop-up Blocker. You should then be able to open your E-Statement. After you have viewed your E-Statement you can turn the pop-up blocker back on if you wish.

Q. Do I need any special software to use the E-Statement service?

A. If you have Adobe Acrobat Reader on your computer, you're all set. If you do not have Adobe Acrobat Reader, you can click here for your free download.

Q. Does it matter what browser I use to access the web site?

A. Microsoft Internet Explorer version 5.5 or higher is the preferred browser for accessing this application.

Q. Do I have to be registered for Home Banking or Bill Payment services in order to register for E-Statements?

Yes, you will need to enroll in Online Banking in order to register for E-Statements. Once you see your account(s) listed within the online banking platform, click Transactions, click Statements and your statements will show there.

Q. What if I am having trouble registering?

A. Most registration errors are a result of formatting. First check to make sure that you have provided your information in the appropriate format specified for each field. Also make sure that you are providing the information for the primary account holder, not the secondary account holder, if you have two names on the account. If you still experience challenges registering, please contact your financial institution.

Q. How will I know when my registration has been completed?

A. Once you've completed the registration process you will receive an email confirming your successful registration.

Q. How will I know when I can view my statement?

A. You will receive an email notification whenever a new statement is available for viewing. If the statement is not viewed within a certain time frame, a reminder email will be sent as a follow up.

Q. Can I print my statement out?

A. You can print your statements, and you can also save them to your hard drive, diskette, CD, or other storage device.

Q. How long will my statement be available for viewing?

A. E-Statements will generally remain available for viewing for 12 months after they have been posted.

Q. What happens if I forget my password?

A. Go to the sign on page for the E-Statements and click on the link "Forgot your user name and/or password?" Once there, the system will prompt you to provide additional information and will then email the password to you at the email account you used during registration.

Q. Can I change my password?

A. You can change your password at any time by selecting "Change Registration," and then choosing "Change Your Password" once you have logged in.

Q. What if I have multiple account numbers?

A. You can link your account numbers together in the E-Statement application, as long as the accounts have the same primary Social Security Number. Upon registering for the first account, the system will automatically prompt you to link accounts, if you have other accounts on file. Once you have linked your accounts, all of your statements will be available to you with a single log in. If you open another account with your financial institution at a later time, you can link that account by selecting "Change Registration," and then choosing "Link Accounts."

Q. What do I do if my email address changes?

A. You can provide your new email address for E-Statement notification by selecting "Change Registration," and then choosing "Change Your Email Address."

Q. I got an error message while trying to view an E-Statement. It says "There was an error processing a page. A font contains a bad CMap/Encoding." What does this mean?

A. You are using an old version of Adobe Acrobat Reader, and need to upgrade to version 4 or higher. Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your E-Statements with no problems. Click here to get the latest version.

Q. What do I do if I'm having trouble viewing my statement?

A. Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your PC's ability to connect with secure sites, including our E-Statement site.

We recommend trying the following steps:

• Verify that you are current on all Windows Updates. From the Start menu, click on Windows Update, and download recommended updates and patches, then shut down and restart the computer.
• Un-install and re-install Adobe Acrobat Reader.
• Ensure that you are using the most up to date version of your browser.
  • For Internet Explorer (recommended), upgrade your browser here.
  • Other browsers are not supported for this application.
• Some pop-up blocker and firewall programs may prevent access to E-Statements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your E-Statements.

If you have not found the answer to your question, please contact us for assistance.