Mobile Banking
Mobile Banking

Mobile Banking

Take the power of online banking with you wherever you go. This free service gives you real-time access to all your America's Christian CU accounts with the touch of a finger.

Summary
  • Currently available for iPhone, iPad, iPod, Android and all Internet enabled phones and devices
  • Free, fast, and easy
  • Available 24/7
  • Transfer funds between accounts
  • Check account balances in real-time
  • Pay bills
  • Deposit checks
  • See if a check has cleared
  • Find nearby branches and ATMs using the iPhone's built-in GPS. Additionally, you can search by zip code or address.

Use your Online Banking username/password to login to the Mobile Banking app


Available in the Apple App store

Available in the Google Play store


America's Christian Credit Union does not charge any fees for mobile banking service. However, any internet charges you may have with your mobile service provider would still apply.

FAQ

I'm enrolled for Online Banking. Can I use my Online Banking login credentials for Mobile Banking?

Yes!, Please use your same login credentials for mobile banking


How do I register for Mobile Banking?

If you have signed up for Online Banking, you are already signed up. Simply login using your Online Banking username/password.


Is it secure?

Yes, the mobile banking service utilizes best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires.


How do I change my password?

Sign on to your account (on your desktop or mobile device), Click "Settings" and "Security Preferences" and "Change Password."


Forgotten Login ID/Password FAQs:

I have forgotten my password and need to access my accounts. What do I do?

If you have forgotten your password, but have not been locked out, follow these steps:

1. Enter the login ID

2. Select the checkbox labeled "Forgot Password?".

3. Click Login

4. Receiving a Temporary Access Code: You will be directed to a page displaying the secure contact information we have on file for your account. Select one contact from the list that you can immediately access and our system will deliver you a temporary secure access code within minutes. NOTE: If all of the contact information we have on file is inaccurate or out-of-date, you cannot proceed any further. Please contact us to provide updated information


Phone Delivery: If you select phone delivery of your temporary code, just answer the phone normally when the call arrives. You will be prompted to make a selection to hear your code, and the system will give you the option to repeat the code, if necessary. Our system will not leave a code on voice mail, so if you miss the call, just repeat the process.


SMS (Text) Delivery: If you select the text message delivery of your temporary code, you will receive a very simple message containing the requested code. Standard text message fees apply.


Email Delivery: If you select an email account, you will receive a very simple email containing only the requested code. If you do not receive this email, please check your "Junk Mail" box. You can configure your junk mail settings to allow future emails from our address.

5. Enter, or cut and paste, the temporary code you receive on the following screen. NOTE: Do not navigate away from the screen. If you need to access a web mail account to retrieve your code, please open a new browser window or browser tab.

6. Establishing your Preferred Password: Once you have successfully entered your temporary code, you will be directed to create and confirm your new password that will be used in combination with your login ID on future logins.

I have forgotten my login ID. What do I do?

If you forget your login ID, please contact us. We will be required to securely verify your identity before providing you your login ID.

Is the code I received by phone, text message, or email my new password?

No, it is only a temporary access code. Never enter a secure access code on the login page as a password or as an existing password when instructed to change your password or establish a new password.

The system has warned me that one more unsuccessful login attempt will lock my account. What are my options?

If you have unsuccessfully tried to login and have been warned that one more unsuccessful entry will lock your account, you may choose the Forgotten Password process. That process will enable you to reset your password to something you can remember without the risk of locking your account. If you choose to try to login one more time and fail, you will be required to contact us to unlock your account.

I have been locked out of the system due to entering the wrong User ID or password too many times. How do I unlock my account?

If you have locked your account due to several unsuccessful login attempts, for your security you are required to contact us to unlock your account.

Can I change my login ID and/or password?

Once you have successfully logged into the system, you can voluntarily change your login ID and/or password through the preferences.


Registering your computer FAQs:

I have successfully logged in, but the system is now asking me to register my computer. What is the registration process?

To register a computer that you are using to access online banking for the first time:

1. Enter your login ID and password.

2. Click Login.

3. Registering your Computer: You are now required to register your computer. You will be directed to a page displaying the secure contact information we have on file for your account. Select one contact from the list that you can immediately access and our system will deliver you a temporary secure access code within minutes. NOTE: If all of the contact information we have on file is inaccurate or out-of-date, you cannot proceed any further. Please contact us to provide updated information.


Phone Delivery: If you select phone delivery of your temporary code, just answer the phone normally when the call arrives. You will be prompted to make a selection to hear your code, and the system will give you the option to repeat the code, if necessary. Our system will not leave a code on voice mail, so if you miss the call, just repeat the process.



SMS (Text) Delivery: If you select the text message delivery of your temporary code, you will receive a very simple message containing the requested code. Standard text message fees apply.


Email Delivery: If you select an email account, you will receive a very simple email containing only the requested code. If you do not receive this email, please check your "Junk Mail" box.

4. Enter, or cut and paste, the temporary code you receive on the following screen. NOTE: Do not navigate away from the screen. If you need to access a web mail account to retrieve your code, please open a new browser window or browser tab.

5. Activating your Computer: Depending on your account status, you may have the ability to choose whether or not you want to 1) activate your computer to avoid this registration process in the future or 2) take one-time access to your accounts. If you are on a public computer, you should always choose one-time access so the system does not register the public computer.

6. You will then be directed to the Account Overview page.

Why am I being required to register each computer/device I use to access online/mobile banking?

In today's online environment, login ID/password access to your financial information is no longer considered sufficient to securely verify your identity. Therefore, in addition to your login ID and password, our online verification requires us to deliver you a one-time piece of required information via something only you possess (for example, your email account or your telephone). Once you receive the additional piece of information (a secure access code) and enter it into our system, we will remember your computer and browser and mark your browser with a cookie and/or other browser-specific object.


Registering your computer adds a strong layer of security to your online accounts. This means that no other unregistered computer in the world has access to your online information, even if your login ID and password were accidentally or unintentionally compromised. Once we register your computer and browser, you will only be required to enter your login ID and password on future logins via the registered computer browser.