Online Banking has upgraded

Summary

Some of the new benefits include:

• Transfer money to and from another financial institution
• Transfer money to another ACCU member
• Reset your own password
• Setup recurring transfers on a more detailed schedule
• Setup future dated transfers
• Secure messaging
• Setup alerts that arrive via text, email or phone call
• Add additional users to access only certain accounts
• View using different preset themes, including larger font
• More search capabilities
• View demo - take a test drive

Scheduled Recurring Transfers: If you had any recurring transactions, you'll need to re-enter them in the new system. If you have future-dated transactions, you will need to re-enter them as well. Payments made through our Online Bill Payment Center, however, have not been affected.

Please be sure and make sure we have your most up to date contact information. This includes email addresses and phone numbers.

FAQ

What do I need to do now?

– In order to ensure a smooth transition and a successful log in, be sure your contact information (address, telephone numbers and e-mail address) is up to date. Simply give us a call at 1-800-343-6328.

Will I still be able to use the same Username and Password when I log in the new system?

– Yes for your first time login, but you will be prompted to change it--that's why it's very important you verify your contact information. See our Online Banking Login Guide. When you login for the first time, you enter your normal Username and normal Password. The next screen will give you a choice of how you want to receive your Secure Access Code: pick the method (such as phone or e-mail) most accessible to you. After you click Continue, you should receive the Secure Access code via that method within a few seconds. Next, enter the Secure Access Code and click Continue. You will be prompted to change your password from there.

Will it look the same?

– We're improving the look and the feel of our Online Banking for even easier use and convenience. Click here for a demo if you'd like to try it for yourself.

Will it still have the same functionality it does today?

– It will have all the same great features and even added ones, such as the ability to send attachments via Secure Messages. Your Online Bill Pay functionality will not change.

What about any recurring transactions or future transactions I've scheduled?

– If you have any recurring transactions, you'll need to make a note of them and enter them in the new system. If you have future-dated transactions, you will need to re-enter them as well. Payments made through our Online Bill Payment Center, however, will not be affected.

What about my phone and e-Mail alerts? Will those automatically transfer?

– You'll want to go into "Preferences" to set those alerts, once you're in the new system.

Will my account number change, or my ATM card and PIN?

– Your account numbers, ATM cards and PINs (for ATM or Voice Banking) will not change. This only pertains to Online Banking.

Who do I call if I have questions?

– Our Member Service Team is available at (800) 343-6328, Monday-Friday, 7:00 a.m.-5:00 p.m. (PT). After 5:00 p.m. (ET) and on weekends, technical support is still available, however, we will not be able to process transactions on your behalf. You can always contact us

Will the list of supported browsers change?

– We will continue to maintain a current list of supported browsers, which may expand as new browsers are introduced and adoption of them increases. You can view the current list by clicking here.

Do I need to do anything if I have direct deposits set up?

– No, your routing and account numbers won't change.

Quicken Info

Below are resources available for Quicken users. There are step by step instructions if you need instructions on getting your transactions.

• Post conversion FAQs after conversion
• Quicken for Windows 2010 - 2012 Conversion Instructions
• Quicken Windows 2009-2011 Express Web Connect
• Quicken for Mac Essentials