Report Lost or Stolen Card

How do I report a lost or stolen credit card?

Please call 1-866-820-5798. This number is available 24/7.


What if there are unauthorized charges on my credit card?

Please contact us using one of the following options.

  • Login to Visa Online Access and fill out the dispute form under "Services"
  • Send in writing to: Customer Service, P.O. Box 31112, Tampa, FL 33631-3112.
  • Call 1-866-820-5798 and ask for the Card Services Team.

Please see your monthly statement for additional information.


How do I report a lost or stolen debit card?

Please call 1-866-820-8801. This number is available 24/7.


What if there are unauthorized charges on my debit card?

Please send in writing to: Customer Service, P.O. Box 31112, Tampa, FL 33631-3112.

OR call 1-866-820-5798 and ask for the Card Services Team.

Please see your monthly statement for additional information.